![]() If your package is lost, please contact our Customer Service to help you file a claim. In the event of lost shipments, our customer service team will help you file a claim with the shipping carrier. It is the buyer's responsibility to make proper arrangements for receiving the expected package. If the shipment tracking status shows 'Delivered' and the shipment is still 'lost' for reasons such as if the buyer is not available to receive the package OR if the shipment is left at doorstep, Shoe Palace is not responsible for the shipment becoming lost or stolen in these conditions. This email includes the order details with the tracking information to track your order. A shipping confirmation email is sent once your order is shipped. ![]() Shoe Palace is not responsible for lost or damaged items in transit. Please contact Customer Service if you have any questions about your split shipment. Orders may be fulfilled from multiple Shoe Palace shipping facilities because of this your order may be divided into multiple shipments. ![]() E-commerce fraud is an industry-wide problem, please be patient and respond to any order confirmation inquiries so that we can get your order out ASAP. Please allow extra time during major launches or holidays.įraudulent orders are subject to verification. Alaska/Hawaii), residential or business address, item weight, packaging dimensions, or other considerations and includes such things as shipping, packaging, handling costs, insurance, fraud, etc.Ģ Typical processing time. Once order has been placed and shipped you will receive a shipping and tracking email.Ĭosts, exclusions, and limitations based on one (1) itemġ Our Flat Rate Shipping is a flat rate independent of the carrier, destination (continental USA vs. box).Īt this moment we do not offer Next Day or Second Day shipping. We also do not offer pick up in store or return in store. We do not ship to international addresses, and post office boxes (P.O. ![]()
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